Refund Policy

Credit Purchases

When employers purchase credits on our platform, they are acquiring a digital currency that can be used to access various services and features. It is important to note that credits are non-refundable once they have been purchased. This policy ensures the integrity of our credit system and prevents misuse or abuse.

Service Disruptions

In the rare event of a service disruption or technical issue that prevents employers from utilizing their purchased credits, we will investigate and resolve the matter promptly. If it is determined that the issue is on our end and has resulted in the inability to use credits as intended, we will provide suitable compensation in the form of additional credits or an extension of the credit validity period.

Unused Credits

Employers may find themselves with unused credits due to a change in their hiring requirements or other circumstances. We understand that situations can change, and we are committed to finding a fair solution. If employers have unused credits that they no longer wish to utilize, they can contact our customer support team to discuss available options. While we do not offer refunds for unused credits, we may consider offering alternative compensation or credit transfers on a case-by-case basis.

Account Closure

Should an employer choose to close their account with us, any remaining credits in their account will be forfeited. It is important for employers to utilize their credits before closing their account, as we are unable to provide refunds for unused credits in such cases.

Pricing Adjustments

While we strive to maintain consistent pricing for our credit system, there may be instances where adjustments are necessary due to market conditions or operational factors. In the event of a pricing adjustment, previously purchased credits will retain their original value and can still be used accordingly.

Exceptions

Please note that certain purchases may be exempt from our refunds policy, such as purchases made in connection with a special promotion or discount. We will notify you at the time of purchase if any exemptions apply to your purchase.

Contact Us

If you have any questions or concerns about our refunds policy or your eligibility for a refund, please contact your assigned Corporate Account Manager via email, or raise a support ticket using the (?) button in the bottom-right corner of any page on the recruitment dashboard. We are here to assist you and will do our best to resolve any issues as quickly and fairly as possible.

We encourage all employers to carefully consider their credit purchases and utilize them effectively within the specified terms and conditions. Our customer support team is always available to assist with any questions or concerns related to our refund policy or the use of credits on our platform.

Please note that this refund policy is subject to change, and any updates will be communicated to our employers in a timely manner.